FAQ

What does Hesed mean?

Hesed (HEH-sed) is a Hebrew word (חֶסֶד) that speaks of God's unfailing love, mercy, compassion, and kindness. Unconditional. Loyal. Steadfast. Unwavering. It is God's covenantal love; a commitment that goes beyond obligation. A love that stays, heals, restores, and keeps choosing us.

Where does the word Hesed come from?

Depending on which Bible version is being referenced, Hesed can be found mentioned in the Old Testament over 240 times. And while the word itself is not mentioned in the New Testament, Jesus embodied the heart and meaning of Hesed in his actions and through his compassion, mercy, and sacrificial love.

Why did you choose the name, Hesed Glory for your brand?

Our brand exists to honor the unshakable Hesed God pours over us and to not only share that message through bold, faith-filled designs, but to offer a constant reminder of his glory and to encourage conversations about God's unwavering love everywhere you go.

What printing method do you use?

Our apparel is printed using direct-to-garment (DTG) printing, a method that applies water-based inks directly onto the fabric for detailed, full-color designs.

What materials do you use?

We partner with a trusted print-on-demand fulfillment provider to produce our apparel using high-quality, industry-standard garments. Below is a breakdown of the materials used in our current product offerings.

Classic Tees – Gildan 5000

Our classic t-shirts are printed on Gildan 5000 blanks, a popular unisex tee known for its durability and structured feel.

Material details:

100% cotton

Heather colors: cotton/polyester blend

Medium-weight fabric

Pre-shrunk fabric

Classic unisex fit

Fabric composition may vary slightly by color.

Crewneck Sweatshirts – Gildan 18000

Our crewneck sweatshirts are made using Gildan 18000 blanks, offering a cozy feel with a durable construction suitable for everyday wear.

Material details:

50% cotton / 50% polyester

Medium-heavy fabric

Air-jet spun yarn for a softer feel and reduced pilling

Classic unisex fit

Fabric texture and weight may vary slightly by color.

Hooded Sweatshirts – Gildan 18500

Our hooded sweatshirts use Gildan 18500 blanks, designed for warmth and comfort with a relaxed fit.

Material details:

50% cotton / 50% polyester

Medium-heavy fabric

Double-lined hood

Front pouch pocket

Classic unisex fit

Eco-Friendly Collection

Our eco-friendly product line features garments made with organic cotton and recycled materials, selected to support more responsible production practices.

Eco-friendly materials may include:

Organic cotton grown without synthetic pesticides or fertilizers

Recycled cotton or polyester fibers

Blended fabrics designed to reduce reliance on virgin materials

Because these products use natural and recycled fibers, color, texture, and fabric feel may vary slightly, which is a normal characteristic of these materials.

Additional Notes

All garments are printed to order, which helps reduce overproduction and excess waste.

Product materials and sourcing may vary slightly based on availability from our fulfillment partner.

Care instructions are provided with each product to help maintain fabric and print quality.

What are the care instructions I should follow for my garments?

Machine wash cold, inside out

Use mild detergent

Do not bleach

Tumble dry low or hang to dry

Do not iron directly on the design

Do not dry clean

Following these care instructions can help maintain the look and quality of your garment over time.

What is your shipping policy?

Shipping Policy Order Processing & Fulfillment. All products are made to order and fulfilled by our trusted production partner, Printful. Once an order is placed, it typically takes 2–7 business days to process and produce your item before it is shipped. Processing times may vary depending on product type, order volume, or seasonal demand. Please note that because items are made to order, we are unable to modify or cancel orders once production has begun.

Shipping Times. After your order has been fulfilled, shipping times are estimated as follows: United States: 3–5 business days International: 5–20 business days. Shipping times are estimates and may vary depending on destination, customs processing, carrier delays, or other factors beyond our control.

Shipping Rates. Shipping rates are calculated at checkout based on: Product type Destination Number of items in your order Any applicable taxes, customs fees, or import duties are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Order Tracking. Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

Shipping Delays. We are not responsible for shipping delays caused by: Shipping carriers Customs processing Weather events Incorrect or incomplete addresses provided by the customer Events outside our reasonable control If your order appears delayed beyond the estimated delivery window, please contact us and we will do our best to assist. Incorrect Address or Failed Delivery Customers are responsible for providing accurate and complete shipping information at checkout. If an order is returned due to an incorrect address or failed delivery, we may be able to reship the order at the customer’s expense. Refunds are not guaranteed in these cases.

Lost or Damaged Packages. If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) with: Your order number Photos (for damaged items) A description of the issue We will work with our fulfillment partner to resolve the issue in accordance with their policies.

Returns & Exchanges. Because all items are made to order, returns and exchanges are accepted only for defective, damaged, or incorrect items. Please review our Refund Policy for full details.

Contact Us If you have questions about shipping or your order, please contact us at: Email: customersupport@hesedglory.com.

We aim to respond with care and integrity.